FAQ

Read below to discover some answers to frequently asked questions about our services

Payments Accepted

Credit/debit through Square processing. We do not accept personal checks, cash, or money orders. 

Subscriptions

Monthly subscriptions are paid 1 month ahead of time or billed per visit. We offer easy automatic payments and easy cancellations, so you can keep every part of your mind and hands off of their poop.

Late Payments

We send out invoices to our recurring accounts that would rather pay weekly. If payment on these invoices becomes more than 2 weeks late, your service will be discontinued until your account is brought back to current.

Cancellation

We reserve the right to cancel your service at any time. If you find yourself needing to cancel service, just give us a heads up and we'll part ways for now!

Holidays

If your service day lands on a holiday, we will reschedule you for the day before or after said holiday.

Satisfaction Guarantee

If you have any complaints about our service, let us know same day and we'll come back to get what we missed.

Skipped Scoop

We reserve the right to skip your day if access to your yard is blocked, deemed unsafe by staff, has a broken gate, or being behind on your payments.

Can't See, Can't Scoop

If your lawn is unkept, overgrown, or covered in leaves, we cannot guarantee 100% clean up. Please keep this in mind when scheduling service. We are not landscapers, we are waste removers.

Rocks and Mulch

It's common for dogs to poop in rocky or mulch covered areas. If we have to scoop in rocks or mulch we charge an extra $5 per scoop. If you do need rock scooping, we GUARANTEE a 100% clean rate. If not, we'll come back and grab whatever we missed.

Locked Gates

If your gate is locked we will not hop your fence. Please keep them unlocked on service day. We will send a reminder the night before so you have plenty of time. Or, provide a padlock and combination. ORRRR take advantage of our free Loan-A-Lock service for new signups. 

Unattended Dogs

Our staff at Scoops love dogs more than people most times, but we unfortunately will not enter a yard if the dogs outside are unattended by owner and we haven't had a chance to meet them beforehand. We have this policy in place to protect our staff from harm.

Discounts/Special Offers

Our promotions/special offers/discounts are only applicable towards our recurring accounts that are billed directly to a credit/debit card.

© 2020 by Scoops